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Support Group

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Contact Experian

Experian believes we can best assist consumers who have received a copy of their personal Credit Report. Once you receive your report, contact us at the number displayed on your report for assistance.

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Like a security freeze, a fraud alert is a tool to help prevent a fraudster from being able to open a new credit account in your name, but it is less restrictive and often more convenient for individuals who are actively seeking credit. Unlike a security freeze, a fraud alert will expire on its own (after one year or seven years, depending on the type of alert) unless you extend it. If you place a fraud alert on your credit report at one credit bureau, it will automatically be applied at all three bureaus. Removing fraud alerts before they expire requires contacting each bureau separately.

To learn more about identity theft and how to deal with its consequences, visit, or write to the Consumer Financial Protection Bureau. You may have additional rights under state law. For more information, contact your local consumer protection agency or your state Attorney General.

When you request an initial fraud alert to be added to your credit file with any of the three major credit reporting bureaus (Experian, TransUnion or Equifax), the bureau you contact will notify the other two and alerts will be added on your credit files there as well. An initial security alert will remain on your report for one year.

Once you've filed a police report, you can request a seven-year victim statement be added to your credit history. It will include two telephone numbers lenders can use to contact you and confirm your identity before granting credit in your name.

The quickest and easiest way to remove (or "thaw") a credit freeze is to contact each credit bureau online or by phone. If you've frozen your credit at all three national bureaus (Experian, TransUnion and Equifax), you'll need to thaw it at each bureau separately.

You also can call 888-EXPERIAN (888-397-3742) or contact Experian by mail to lift the freeze from your credit report. If you've frozen your credit file with other bureaus, you'll need to contact them directly to complete a similar process.

Placing a fraud alert on your credit reports is free. Click here to place an initial one-year fraud alert or active duty alert on your Equifax credit report online by creating a myEquifax account. Once your fraud alert or active duty alert is placed, you can also check its status through myEquifax.You can contact any of the three nationwide credit bureaus to request an initial fraud alert or active duty alert. Once you have placed an initial fraud alert or active duty alert on your credit report with one of the bureaus, that bureau will send a request to the other two bureaus to do the same, so you do not have to contact all three. You can also request an initial one-year fraud alert or active duty alert:

A security freeze is one step you can take to help prevent access to your Equifax credit report to open new credit accounts, with certain exceptions. Security freezes are federally regulated, and a security freeze must be temporarily lifted or permanently removed each time you apply for new credit. Click here to learn more about how to place, temporarily lift, or permanently remove a security freeze on your credit reports.Placing, temporarily lifting and permanently removing a security freeze (also known as a credit freeze) on your Equifax credit report is free. To freeze your credit reports at the other two nationwide credit bureaus, you will need to contact Experian ( and TransUnion (

The information you collect from your customers can tell you a lot. But did you know that you can append additional attributes to your customer records to supplement the limited contact information you already know?

If you want to contact Equifax with a general inquiry, you can reach the company via phone at the number (888) 378-4329. Just make sure to call between the hours of 9 a.m. and 9 p.m. ET, Monday through Friday, or 9 a.m. to 6 p.m. on weekends.

What it does: Like a fraud alert, an extended fraud alert will make it harder for someone to open a new credit account in your name. A business must contact you before it issues new credit in your name.

LexisNexis Risk Data Management, Inc. ("LexisNexis") is a provider of bankruptcy information to Experian. If you have questions about the information LexisNexis has provided to Experian, please contact us by one of the methods referenced below. Please note the following:

Please note, we cannot answer personal credit report queries sent to us on these feedback forms. Get your free credit report at My Credit Check or My Credit Expert. For queries email or call 0861 10 56 65.

If you have a credit freeze and are considering adding a credit monitoring service, you will likely have to contact each credit bureau to lift the freeze. Once you add the monitoring service, you'll need to refreeze your credit.

However, the FTC is unlikely to be able to take immediate action on your behalf. It is recommended that you also file a police report, sign up for a credit monitoring agency, request a fraud alert or credit freeze from credit reporting agencies, and contact your credit card and banks to cancel any active cards and get new cards issued to you. 041b061a72


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